How to Request a Mail-In Gold Kit

How the mail-in kit journey starts

If you’d rather sell gold and jewellery without visiting a shop, the mail-in option can be a simple way to get started. The first step is to request a prepaid kit through EasyGold’s online process, then follow the portal instructions to complete any required signup steps.

If you want the full overview of the process and the kit-request option, see how it works.

The exact steps in the portal may change from time to time, so it’s best to follow the current on-screen instructions rather than relying on an old checklist or guesswork.

What happens when you request the kit

Once you begin the request, the system will guide you through the information needed to prepare your mail-in journey. That usually means completing the signup steps shown in the portal before the kit is sent or made available for collection, depending on the current process.

Because online workflows can change, EasyGold’s portal is the best place to confirm what’s needed right now. If you’re unsure at any point, pause and check the latest instructions before posting anything.

How to prepare your jewellery for packing

Before you place items into the kit, take a moment to sort them properly. This makes the assessment stage easier later on and helps reduce confusion about what has been sent.

Gather all the items you want assessed in one place.
Separate pieces if they’re tangled or linked together.
Remove non-gold items only if the current portal instructions tell you to do so.
Keep watches, costume jewellery, and mixed-metal items separate unless you’re sure they should be included.
Check pockets, clasps, and small containers so nothing is missed.

If you have hallmarked pieces, broken items, odd-shaped scrap, or old jewellery with stones, put everything aside neatly so you can review it before packing.

How to pack the kit safely

When the kit arrives, follow the supplied instructions carefully. The goal is to send your items back in the condition they were packed, with as little movement inside the parcel as possible.

A simple approach is best:

Place small items in the provided pouch, bag, or container if one is included.
Use any labels, seals, or paperwork supplied with the kit exactly as directed.
Make sure the contents list, if provided, matches what you’re sending.
Seal the package properly before posting.

Don’t use a random envelope or substitute packaging unless the kit instructions allow it. The supplied materials are there to help the parcel travel safely through the mail-in process.

Posting the kit through Australia Post

Once packed, the kit is posted through Australia Post according to the instructions supplied with the kit or shown in the portal. Follow the current directions closely so the parcel is lodged the right way and can enter the mail-in journey properly.

If any lodgement step is unclear, refer back to the kit paperwork or the portal rather than making assumptions. Postal processes can vary, and EasyGold’s current instructions are the most reliable guide.

Understanding tracking and parcel progress

Tracking helps you see where your posted kit is along the way. In many cases, you’ll be able to follow the parcel through the Australia Post tracking details supplied with the kit or shown in the portal.

It’s worth keeping your tracking reference handy until the parcel has been received and the next stage begins. If you notice a delay or an update that doesn’t look right, check the tracking first, then follow the contact steps in the portal if needed.

Tracking usually tells you about movement, not the detailed assessment itself. Once the kit has arrived, the next steps happen behind the scenes.

What happens after EasyGold receives the kit

After the parcel arrives, the items are prepared for assessment. That generally involves weighing, testing, and checking the pieces so EasyGold can determine what’s in the kit and make an offer based on the item details and purity assessment.

This stage may include a few different checks:

Weighing the items.
Testing the metal content.
Assessing hallmarks, purity, or other identifying features.
Reviewing whether any stones or non-gold parts affect the evaluation.

The result is not usually a headline gold-price figure on its own. The offer is based on the assessed item, not just a quick glance at the metal type.

How to review the offer

When the assessment is complete, you’ll be given the offer details through the process EasyGold currently uses. Take a calm look at the result and compare it with what you sent in, so you can make an informed decision.

If you’re unsure how the offer was worked out, it can help to review any notes provided and compare them with what was included in the kit. If a piece is described differently from how you expected, read the explanation carefully before deciding.

Accepting or declining

You then choose whether to accept or decline the offer. If you accept, follow the current portal instructions for the next step. If you decline, follow the return or collection steps shown by EasyGold at that time.

Because the process can change, this is another point where the portal matters most. Do not rely on old messages, social media posts, or advice from other sellers if they conflict with the current instructions.

A few practical tips before you send anything

A smooth mail-in journey usually comes down to staying organised:

Use the kit only for the items you intended to send.
Keep a copy or photo of what you packed, if that helps you stay organised.
Follow the current instructions in the portal from start to finish.
Check tracking until the parcel is safely on its way.

For a full overview of the EasyGold mail-in process and to find the kit-request option, visit how it works.

If you have questions about tax, ownership, or legal issues relating to your items, speak with a qualified professional.