What to Bring When You Visit Our Southport Park Kiosk

If you've decided to drop in to our Southport Park kiosk rather than use the online Gold Kit, here's a short, practical checklist of what to bring so the visit takes 20 minutes instead of two trips.

The essentials

1. Photo ID

By Queensland law, anyone selling precious metals must show current government-issued photo ID. Acceptable forms:

Australian driver licence (current — expired won't work)
Australian passport (current)
Foreign passport with current visa or entry stamp
Adult Proof of Age card

If you have only an expired licence, allow time to renew before visiting (or use the online Gold Kit, where you upload ID through our customer portal).

2. The gold (and anything else you're not sure about)

Bring everything. Don't pre-sort by what you think is gold and what isn't — we'd much rather you brought a tangle of bits and let us figure out what's what than have you leave the wedding ring at home because you "thought it was gold-plated."

A small bag, sandwich box, or jewellery pouch is fine. No need for special packaging.

3. Bank details (if you want instant payment)

If you want to be paid by PayID the same day — which most customers do — bring your phone with your banking app open, or have your PayID identifier (mobile number, email, or BSB+account) ready.

For bank transfer, you'll need your BSB and account number.

We don't carry large amounts of cash on site for safety reasons. PayID and bank transfer are our two payment methods.

Things you don't need to bring

Receipts of original purchase. Nice to have but not required. We pay based on metal content, not your purchase price.
Insurance valuations. These are typically retail replacement values, not buyback values, so they tend to inflate expectations rather than help.
Probate paperwork for typical deceased estate jewellery valued under a few thousand dollars. For larger estates we may ask — call ahead on 0488 842 430 if uncertain.
An appointment. Not needed for jewellery valuations during normal kiosk hours. (For gold loans or transactions above $5,000, please call to book a Bundall office appointment.)

What to expect once you arrive

The kiosk is in the main concourse of Southport Park Shopping Centre, opposite Coles. Look for the EasyGold signage.

Once you sit down with us:

We'll check your ID (takes 1 minute)
We'll lay each item out and weigh it on certified scales (1–2 minutes per item)
We test the karat using XRF analysis — non-destructive, no marks left, takes about 30 seconds per item
We work out the AUD value at today's spot price and calculate the offer
We give you a written breakdown showing weight, purity, spot price, percentage, and total
You decide — accept (paid by PayID immediately, takes about 1 minute), or take the offer home for up to 48 hours to think about

For a typical bag of mixed jewellery (5–15 items), the whole process is about 15–25 minutes start to finish.

Common questions answered before you ask

"What if I have items I want to keep, not sell?" No problem. Just say so as we go through them. We'll value everything and only buy what you choose to sell.

"What if I don't recognise some of the items?" That's also fine. We see "what on earth is this?" pieces all the time. We can usually identify era, country of origin, and likely karat just from looking at hallmarks and style.

"Do you buy items besides gold?" Yes. We buy sterling silver (jewellery, flatware, tea sets), silver coins, gold coins (sovereigns, Kangaroos, Lunar series), and dental gold. We don't buy diamonds or gemstones as standalone items, but we'll happily remove them and return them to you if they're set in pieces we're buying.

"What if my offer is more than I can carry safely?" We'd recommend going straight to PayID or bank transfer rather than waiting for a cash equivalent — it's safer for you. Most offers above $1,000 are paid this way by default.

Hours and contact

Southport Park Shopping Centre, opposite Coles, in the main concourse. Open during shopping centre hours — typically 9am–6pm Mon–Fri, 9am–5pm Sat, 10am–4pm Sun. Phone: 0488 842 430

If you'd rather not visit in person, order a free Gold Kit and we'll post you everything you need.

We look forward to meeting you.